March 18, 2020

WE'RE OPEN FOR BUSINESS

We've taken proactive measures to be able to conduct business during this time in order to serve our customers as best as possible.

THIS IS HOW WE'RE CURRENTLY CONDUCTING BUSINESS

CUSTOMER SERVICE & PARTS SUPPORT:

Our dedicated employees are still here to process orders, answering phone calls, and respond to emails. You can reach us during our normal business hours of 8am to 5pm EST, Monday-Friday.

Orders are being processed as normal, except for possible delays from shipping carriers, vendors, and manufacturers due to their own COVID-19 policies. Please remember that each state has their own COVID-19 response policies and some companies may be open, closed, or running on skeleton crews.

Please expect the following processing times before your order ships:

Once Discount Equipment processes your drop ship order, it can not be cancelled. Most of these suppliers process them immediately and can not be stopped or pulled from their warehouse.

Please note that it can take an additional business day to receive tracking information from the vendor. We have no control over vendor closures due to COVID-19 closures.

We sincerely appreciate your patience as we all deal with the Coronavirus. This experience has been frustrating for all of us. We're working hard to limit any interruptions to your equipment parts needs. Please check back for updates as things are changing rapidly. Thank you for your business and we wish you, your families and all coworkers stay safe.